Dean Carter has had his own carpet cleaning business, Carter’s Carpet Restoration, in El Dorado County for 20 years. He first opened in Pollock Pines, near where he lived, then moved to Diamond Springs in 2002.
In October 2010 Carter’s Carpet Restoration moved to 4911 Windplay Drive, Suite 1A, near White Rock Road in El Dorado Hills.
Carter said he is keeping up with the times and dealing with the economy. His service area has increasingly expanded. Now including in Folsom, Roseville, Rocklin and Lincoln. “El Dorado Hills is more centrally located,” said Carter. “We still service the same communities we always have in El Dorado County, but our new location saves time and transportation costs. Our family lives in Placerville now, and I have a nice short commute.”
The company name uses “carpet restoration” rather than “carpet cleaning” to differentiate its services. “We can restore carpets to almost new,” said Carter.
The large, white vans that go out to homes and businesses carry the latest in steam-cleaning equipment. Carter said the company uses water that averages 75 degrees hotter than most carpet cleaners and rotary extractors that remove deep soil and moisture. Most carpets will dry in one or two hours.
“’Green’ products got really good two years ago,” said Carter. “We are about 95 percent ‘green’ now. The primary cleaning agent is used in hospitals. It is safe for kids and pets, and there is no odor.”
Carter has been in the carpet cleaning business since he was 19. He grew up in Camino, where is father owned Carter’s Garden and Pet Supply. Not wishing to go into his father’s business, Carter went to work for Sierra Carpet in Rancho Cordova. Within six months he was promoted to assistant manager and relocated to Modesto. He was recruited by a company in Sparks, Nev., and worked there for two years. From 1989 to 1992 he worked as a subcontractor in El Dorado County. “Then I went out on my own in 1992,” he said.
Five “hand-picked” technicians currently service customers. As business fluctuates throughout the year, Carter will have up to eight technicians. His wife, Karen Thomas, takes care of bookkeeping and office management. She is also active with Snowline Hospice and the Women’s Fund at the El Dorado Community Foundation.
Carter said his goal in business is to “do a good job for a fair price.” He has no hidden charges. His pricing is based on a flat rate and estimates are free. “We do what it takes to get your carpets as clean as they will come. The price for cleaning is the same regardless of soil content, regular wear or the age of the carpet. Additional charges do apply for the treatment and removal of pet urine and dye based stains,” he said.
Carter’s does not charge by the room. If there is heavy furniture in the room, Carter’s will measure around the furniture so the customer pays for what is cleaned, not the entire room.
The charge is a standard 32 cents per square foot and $2 a stair step.
In addition to carpet cleaning, Carters specializes in carpet repairs and restretching, upholstery cleaning, Oriental rug and area rug cleaning. “Our color-enhancing sealers brings out the colors,” said Carter.
In addition to carpets and upholstery, Carter’s is able to clean and seal most stone or tile surfaces including floors, countertops and backsplashes.
An additional service is 24-hour water damage response. Carpets damaged by flooding, water leaks or other catastrophes can often be restored and not require replacement.
Carter recommends that in a home with a family of four and pets, carpet cleaning should be scheduled every six months, depending on the quality of the carpets and the frequency of vacuuming.
For more information visit carterscarpets.com. The telephone number for the El Dorado Hills, Folsom and Roseville area is (916) 933-7807. From the Placerville area call (530) 642-9003. From Camino or Pollock Pines call (530) 644-1537.