EDITOR: Every January and for every EID rate hike over the past two years, EID ratepayers have received a version of the following message referring to indecipherable calculations of their bills:
“New rates in effect as of April 1, 2012: Our billing system does not allow us to show your prorated calculations on the bill. But the total due is correct. Thank you for your patience. Call 530-642-4000 if you have any questions.”
Two years after making a foolhardy switch to a billing system that doesn’t calculate EID’s omnipresent rate hikes, isn’t it past time for EID to fix its billing system?
Amongst the $9 million of new IT projects EID added to their capital spending program, couldn’t EID’s general manager squeeze in a fix to rectify twice annual billings to 39,000 ratepayers … some 156,000 bills in two years … that quite literally don’t add up?