SAN FRANCISCO — Pacific Gas and Electric Company has learned of an e-mail scam targeting residents across the United States.
The utility has received calls from people, both within its service area and outside of it, reporting that they have received suspicious e-mails that appeared to be bills sent by PG&E. This is similar to email and phone scams that have been happening recently throughout the country involving several utilities.
“It’s unacceptable that someone is trying to take advantage of our customers and others,” said Helen Burt, senior vice president and Chief Customer Officer for PG&E. “We take our customers’ security very seriously and under no circumstances would we e-mail anyone to request that they provide personal information without first logging into My Energy or calling us.”
If a customer receives one of these e-mails requesting information about their account, they should delete and take the following precautions:
PG&E is investigating the situation along with the appropriate authorities. There has been no security breach and the information referenced in the e-mail message is not legitimate.
PG&E offers the following tips to help protect customers from potential scams:
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation, is one of the largest combined natural gas and electric utilities in the United States. Based in San Francisco, with 20,000 employees, the company delivers some of the nation’s cleanest energy to 15 million people in Northern and Central California.